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Privacy Policy

Effective Date: May 29, 2026

Experience Oakhaven (“we,” “our,” or “us”) operates the website located at https://experienceoakhaven.com/ (the “Site”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have regarding your data when you visit our Site or interact with our booking and inquiry services.

1. Information We Collect

We collect information to provide better services to all of our visitors, clients, and guests. This information is collected in two ways:

A. Information You Provide Voluntarily

  • Contact & Inquiry Forms: When you fill out a form on our Site to check date availability, request a brochure, or book a tour, we may collect your name, email address, phone number, wedding/event date, estimated guest count, and any custom notes you provide.

  • Billing & Booking Data: If you move forward with a venue booking, contract execution, or lodging reservation, we collect necessary billing details. Please note that credit card transactions are securely processed via encrypted third-party payment gateways; we do not store raw credit card numbers on our servers.

B. Information Collected Automatically

  • Log Data: Like most websites, our servers automatically log standard information sent by your browser, including your IP address, browser type, referring pages, and timestamps.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and tracking pixels (such as Google Analytics) to understand how visitors interact with our Site, analyze traffic patterns, and optimize user experience.

2. How We Use Your Information

We utilize the data we collect for the following operational purposes:

  • To respond to your venue inquiries, schedule estate tours, and manage event contracts.

  • To process bookings for on-site accommodations, luxury cabins, and event packages.

  • To improve, maintain, and secure our website infrastructure.

  • To send marketing updates, seasonal offers, or newsletters (only if you have explicitly opted in). You can opt out of these communications at any time using the “unsubscribe” link provided in the emails.

3. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share data only under the following limited circumstances:

  • Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, managing email deployment, or processing payments (e.g., website hosting providers, CRM platforms). These parties are bound by strict confidentiality agreements.

  • Legal Compliance: We may disclose information if required to do so by law, court order, or governmental authority, or to protect the safety, rights, or property of Experience Oakhaven, our guests, or the public.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may possess specific rights regarding your personal data under regional regulations (such as CCPA/CPRA or GDPR). These rights may include:

  • Access & Portability: Requesting a copy of the personal information we hold about you.

  • Correction: Requesting updates to inaccurate or incomplete data.

  • Deletion: Requesting that we erase your personal data, subject to certain legal or contractual obligations (such as financial tracking or active venue contracts).

  • Cookie Management: You can set your web browser to refuse all or some cookies, or to alert you when cookies are being sent. If you disable cookies, please note that some parts of this Site may not function properly.

To exercise any of these rights, please contact us using the details provided below.

6. Third-Party Links

Our website may contain links to external sites that are not operated by us (such as social media platforms or local vendor recommendations). We have no control over the content and privacy practices of these third-party sites and cannot accept responsibility or liability for their respective privacy policies.

7. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted directly on this page with an updated “Effective Date” at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us at:

  • Experience Oakhaven

  • Address: 1434 Dibrell Rd, Pelham, NC 27311

  • Email: [email protected]

  • Phone: +1-743-209-9606